LEGAL REFERENCE

Our Terms Shape Your Account

These Terms & Conditions govern your rajabos account, gameplay and payouts. We've written them to be clear: what you can do, what we handle, and how disputes get...

Account SecurityFair PlayPayment SafetyDispute ResolutionIndonesia Compliant
rajabos Our Terms Shape Your Account

Policy Scope & Jurisdiction

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Policy Questions & Support

Live Chat Our support team answers policy questions and account concerns in real time. Available during lobby hours to clarify any term or walk through your account settings.
Email Support Send detailed policy inquiries to our compliance team. We respond within 24 hours with written clarification and documentation of your request.
Account Settings Review your account terms, payment history and active sessions directly in your dashboard. Update preferences and view your full transaction log anytime.
TRUST MARKERS

Why These Terms Matter

Transparent Rules

Every term is written to protect both your account and our platform. No hidden clauses; every rule is enforced the same way for all players.

Payment Security

Your QRIS, DANA, OVO and GoPay transactions are encrypted and verified. We log every deposit and withdrawal so you always know where your funds are.

Account Control

You own your account. Pause sessions, update payment methods, or close your account anytime. We document every action you take.

Dispute Handling

If a payout or gameplay question arises, we investigate with full transaction records. Our team works to resolve issues within 48 hours.

Compliance First

These terms align with Indonesian payment regulations and supported-region requirements. We update them when local law changes.

Player Fairness

All games run on certified provider software. Odds and payout rates are fixed; no account gets special treatment or hidden limits.

Consistency Across Our Policies

Account TermsSame rules apply whether you're on desktop, mobile or tablet. Your account state syncs instantly across all devices.
Payment TermsQRIS, DANA, OVO and GoPay all follow identical deposit and withdrawal timelines. No payment method gets faster or slower processing.
Gameplay RulesLive tables, slots and sportsbook markets all enforce the same fair-play standards. Provider software is certified and audited.
Payout PolicyWinnings are processed the same way for all players. Your payout speed depends only on your payment method, not your account age.
Support ResponsePolicy questions get the same priority as account issues. Our team treats every inquiry with equal care and documentation.
Term UpdatesWhen we change these terms, we notify you 14 days in advance. You can review changes and decide whether to continue.
Dispute EscalationAll disputes follow the same investigation process. We gather evidence, review transactions and communicate our decision in writing.

What Defines Our Policy

Account Ownership

Your account is yours alone. You set the password, control the payment method and decide when to play. We never access your account without your action.

Fund Protection

Your deposits are held in segregated accounts. We don't use player funds for operations. Every rupiah you deposit is yours to withdraw.

Session Transparency

Every game round, bet and payout is logged with a timestamp. You can review your full history anytime from your account dashboard.

Dispute Documentation

If a question arises, we provide full transaction records and game logs. Our team investigates with evidence, not assumptions.

Payment Flexibility

Switch between QRIS, DANA, OVO and GoPay anytime. Update your payment method in account settings without closing your account.

Closure Rights

Close your account anytime. We process your final payout within 24 hours and delete your data per local privacy law.

Terms & Conditions Questions

Use the password reset link on the login page. We'll send a secure reset code to your registered email. Create a new password and log back in. Your account and funds stay safe during this process.

Yes. Go to Account Settings and update your payment method anytime. You can switch between QRIS, DANA, OVO and GoPay without closing your account. Your balance stays the same.

Withdrawals are processed within 24 hours. QRIS and DANA typically arrive within 1-2 hours after processing. OVO and GoPay may take 2-4 hours depending on your bank or e-wallet provider.

Contact our support team with your session ID. We'll pull the full game log and transaction record. Our team investigates and responds within 48 hours with a written decision and evidence.

Yes. Close your account anytime from Account Settings. We process your final payout within 24 hours. You can open a new account later using the same email or a different one.

Yes. Every player follows the same rules regardless of account age, deposit size or payment method. We enforce terms consistently across all accounts and regions.

We update these terms to stay compliant. We notify you 14 days before changes take effect. You can review the new terms and decide whether to continue playing.